As a financial institution offering a range of services including financial decision-making tools, debt management assistance, financial training, consulting, and investment guidance, we handle sensitive data that impacts your financial health and future. We’re dedicated to transparency and will clearly explain how we use your information to help you make informed choices about your money.
Our goal is simple yet profound: we want to empower you to take control of your finances with confidence. To achieve this, we need to collect and process certain information about you. This Privacy Policy will guide you through what we do with your data, why we do it, and how we keep it secure.
We believe in being open and honest about our practices. We’re committed to protecting your privacy rights and giving you clear choices about how your personal information is used. Our policy reflects our commitment to transparency, security, and your trust.
If you have any questions about this Privacy Policy or concerns about how we handle your information, please don’t hesitate to reach out to our dedicated support team. We’re here to help you navigate your financial journey with peace of mind.
Thank you for choosing Moneywise. Together, let’s build a brighter financial future.
Accessing Your Information
You have the right to request access to the personal information we hold about you. To make such a request, please contact our Data Protection Officer at [insert email address]. We will respond within one month of receiving your request.
Please note that we may need to verify your identity before providing you with access to your information. We aim to provide you with all the information we hold about you in an easily readable format.
Updating Your Information
We strive to keep your personal information accurate and up-to-date. If you believe that any of the information we hold about you is inaccurate, incomplete or outdated, please let us know by contacting our Data Protection Officer at [insert email address].
We will promptly update your information unless we have a legal obligation to retain the original information.
Deleting Your Information
In some circumstances, you may request us to delete your personal information. Please note that this right is subject to certain limitations:
- We may need to retain some information to comply with legal obligations or to exercise our legitimate interests.
- If you have given consent for processing your information, you have the right to withdraw that consent at any time.
- If we believe that retaining the information is necessary for public interest reasons or to establish, exercise or defend legal claims.
If you wish to request deletion of your information, please contact our Data Protection Officer at [insert email address]. We will respond within one month of receiving your request.
Portability of Your Information
You have the right to receive a copy of your personal information in a structured, commonly used and machine-readable format. You also have the right to transmit this information to another controller without hindrance.
Please note that this right applies to personal data that:
- You provided to us;
- We processed automatically;
- Was based on your consent or contract; and
- Does not relate to processing for exercising my freedom of speech or compliance with a legal obligation.
If you wish to request portability of your information, please contact our Data Protection Officer at [insert email address].
We will respond within one month of receiving your request.
Opting Out of Marketing Communications
If you no longer wish to receive marketing communications from us, you can opt out at any time by clicking the unsubscribe link in our emails or by contacting our Data Protection Officer at [insert email address].
Please allow up to 14 days for changes to take effect.
Right to Object
You have the right to object to processing of your personal information where it is based on legitimate interests. If you wish to exercise this right, please contact our Data Protection Officer at [insert email address].
We will stop processing your information unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights and freedoms; or the processing is needed for the establishment, exercise or defense of legal claims.
Right to Restrict Processing
In certain circumstances, you may ask us to restrict the processing of your personal information. When processing is restricted, we can store the information but not use it further. Please note that this right applies in the following situations:
- Where you contest the accuracy of the personal information;
- Where the processing is unlawful and you oppose erasure;
- Where we no longer need the personal information but you need it to establish, exercise or defend legal claims;
- Where you have objected to the processing as justified by your particular situation, pending the verification whether the legitimate grounds of Moneywise override your case.
If you wish to restrict the processing of your information, please contact our Data Protection Officer at [insert email address].
We will respond within one month of receiving your request.
By providing this comprehensive overview of how users can manage their information, you’re demonstrating Moneywise’s commitment to transparency and user control. Remember to tailor this content to your specific services and policies, and ensure that all contact details (like the Data Protection Officer’s email) are accurate and up-to-date.
